Tuesday, March 16, 2010

Who We Are

Although this blog is not all about us, we feel it is important for you to know who we are before you trust us and our advice.

Perfection Home Systems, Inc has been a residential heating and air conditioning contractor in the Sacramento area since 1981. Bob Kennedy, my father, started the company by taking over all of Trane's warranty work when they shut down their Comfort Centers. In the 28 years we have been in business, we have grown to have served over 11,000 customers.

When Bob got out of the Air Force, he went to tech school to learn the service side of heating and air conditioning. He worked for the Trane Company for 10 years as a service technician before they shut those Comfort Centers down. He had already obtained his C-20 California State Contractor's License before then, so he was ready to start working for himself. My mom, Rita Kennedy, quit her job as a bookkeeper to take on the accounting and payroll. I, Jennifer Kennedy, spent every day off from school, vacation, and holiday at the office and was officially on payroll at 13 years old. I even worked for my parents through high school and college.

In 2001, I came back to work in the business with the intention of taking over when my dad was ready to retire. As an only child, I felt that the only way the customers would truly still be taken care of the way my dad has for 28 years, would be to do it myself. I started off running the warehouse when they sent me back to Minnesota to be trained on selling fireplaces in case people came to our showroom and Bob wasn't there to help them. I came back and asked my dad if I could also do the in-home sales of fireplaces. He said only if I sell heating and air conditioning in-home as well. I was scared, but I couldn't let the opportunity pass me by. So with a few months of shadowing my dad on in-home consultations, I was on my own. And I LOVED it! My dad has been an awesome mentor and I know there is no way I could do my job as well as I do with out him.

On March 1, 2010, my dad officially semi-retired. He will be doing the bulk of the in-home consultations now, which is great for him for flexibility, and sad for me because being out in the field meeting customers to educate them about heating, air conditioning, fireplaces, air cleaners, etc is the best part of this job. He will also be writing the majority of the content for this blog. With over 38 years in the industry doing everything from service work, installations, and business management, who better to help you than the best teacher I ever had.

We have 11 employees. This includes a full service department and installation department separate from one another, so any need you may have, we have someone here to take care of you.

Again, we encourage your feedback. Bombard us with any questions you may have and we would be glad to post answers publicly as a blog post or privately by email. You can always visit our website as well at www.hotcold.com for additional information about us.

Until next time,
Jennifer
www.hotcold.com

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